We create beautifully simple customer journeys
And safer, more sustainable future for aviation
Travel has a problem.
It creates slower, harder, more stressful journeys for passengers.

And it requires resource-intensive, costly processes for Operators.
Baggage.
A recent IATA survey showed that 67% of travellers are concerned about having to interact with busy airport check-in and bag drop processes post-COVID.
Travellers are concerned about safety
Before COVID, baggage was an inconvenience.
Authorities are advising customers to arrive early, and check-in bags in lieu of cabin-baggage. Customers are also expected to socially distance and avoid queues.
Clear guidelines.
Unclear execution.
Terminal space constraints & over-crowding
Now, it is a tangible barrier to the sector's recovery. Why?
One more reason not to travel
The impact of COVID-19 on travel, passenger trust, and airport operations have further confirmed the need for a greater focus on flexibility, resilience, and cost efficiency. This brings with it an urgency to unlock the benefits of technology that provides this flexibility.
Our unique tech platform is facilitating a new era of contactless travel
Customer acquisition & e-commerce
Digital passenger & bag identity management
Baggage collection, tagging & check-in
Arrivals Customs clearance and end-delivery
All from the customer's doorstep.
We will see more widespread advancements of off-airport processing activities, helping us limit the interactions between passengers, airlines, and airports.
Head of Passenger Process & Facilitation
We bring the airport to you
We're making air travel contact and bag-free.
From doorstep to destination.
Book a time slot that works for you. We do identity checks, reservation checks, and seal your bags on your doorstep in a few short minutes. That's it. See you on the other side!
1
Deliver your bags to the hotel
Your bags are checked-in for your flight, and we send you digital IATA receipts. After landing, we clear them through Customs, and deliver them to your hotel within four hours.
2
And bring them home again
When it's time to go home, we do it all over again. No dragging bags around, no airport queues, no waiting at the carousel. We provide a seamless, pain-free return home!
3
increase in ancillary revenue per bag sold - whilst improving NPS, the departure experience, and driving customer loyalty
And this creates tangible value, across the supply chain
Paid for by passengers, and requires no CAPEX to implement. We reduce operational costs, improve efficiency, and generate ancillary revenue.
Airlines
capacity gain with bags delivered into HBS at off-peak times. Increase passenger throughput of existing infrastructure
Airports
reduction in landside check-in volumes, leading to resource and cost efficiencies, and better on-time performance
Ground Handlers
utilisation of bag delivery couriers. No more empty-leg journeys back to the airport
Couriers
Our platform works hard.
We are the world's most advanced smart baggage management platform.
Hiding enormous complexity beneath the surface, our proprietary tech delivers end-to-end service delivery, and a seamless customer experience. Built for scalability, at no cost to partners.
Our technology suite is aviation-friendly, secure Azure hosted, and completely plug'n'play. We've invested over 100,000 hours into product design and engineering to create a best-in-class platform.
So you don't have to.
Booking & Marketing
Multi-Airline touchpoint marketing integrations
Seamless, optimised booking experience
Native multi-currency payments
Slot & Yield management to drive productivity & unit profitability
Cross-channel growth marketing & re-targeting
1
Our platform sources customers directly from our trusted airline partners around the world, directing them to our world-class native booking experience. We leverage omni-channel marketing to maximise engagement and conversion.
Service Delivery
Digital ID checks reduce contact and time-on-doorstep
Agent work-flow App ensures SOP compliance
Fully integrated, multi-airline bag-tagging technology
Airline DCS integration facilitates API-based reservation checks
Outstanding NPS performance, and driver-level service analytics
2
Behind the scenes, our fixed-workflow agent App ensures adherence to regulatory requirements and individual airline/ airport policies, every single time. Unique partnerships with digital identity, bag-tagging, and airline tech providers provide an outstanding customer experience, right out of the box.
Integrated Communications
Multi-channel customer communication at every stage
Multi-channel UK-based Customer Service
Digital IATA bag tag receipts
Contactless excess bag charging management
Continuous NPS feedback-loop drives performance
3
We keep customers informed at every stage via SMS and email, whilst our 24/7 baggage tracking web-tool means they can check the status of their bags whenever they like. From real-time driver tracking to digital baggage receipts - customers feel in-the-loop and in control.
Audit & Compliance
Policies engine is configurable by airline, airport, or country
Positive ID, Hold Bag Reconciliation and Digital DG declaration on doorstep - moving these away from the airport
Bags sealed on doorstep, with unique code validation at each handover
Full audit trail with chain of custody. Every interaction is tracked.
GDPR & PCI compliant data & payment processing
4
Our product is built around secure, regulatory and partner-approved Standard Operating Procedures - from the ground up. These procedures are configurable by location, and guarantee that our services remain safe, secure, and trusted - every single time.
We are the most advanced technology provider of off-airport passenger baggage solutions, globally
Backed by more than $20m in growth and venture capital
Over 100,000 users per year with Net Promoter Score 85+
Proven regulatory expertise, and trusted relationships with UK, EU and US governments
Unique, high-quality digital touchpoint integrations with some of the world's best airlines
First-mover in the home pick-up & check-in space, with a resulting competitive advantage
Unrivalled plug'n'play tech platform with over 100,000 R&D hours invested
International Growth
Deploying our products and technology in cities and airports around the world
Air travel is changing rapidly to adapt to COVID-19. Before, the big challenge was capacity - getting bags and passengers through the airport process more quickly.

Now, there's a heightened need for Airportr's product across aviation. We give passengers the confidence to fly again, reduce queues and touch-points at the airport, and facilitate the handling of more checked bags using fewer airport resources and less infrastructure.
Randel Darby
AirPortr Founder & CEO
We're a trusted partner of the world's leading travel brands
And we're turning heads all over the world...
So get in touch. And turn your baggage into a service.
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